Plinko Privacy Policy

1 Who We Are

Plinko is an online gaming platform built specifically for players in Pakistan. We operate the website at plinko.ad and the Plinko mobile app available for Android and iOS. When this Privacy Policy refers to "Plinko", "we", "us" or "our", it means the platform and the team responsible for operating it.

We act as the data controller for all personal information you provide when you register an account, make a deposit in PKR, play games, or otherwise use the platform. As data controller, we determine the purposes for which your data is collected and how it is processed.

If you have any questions about this policy or about how your personal data is handled, please contact us through the in-app support section or via email at [email protected] (displayed as plain text – not a clickable link).

2 What Personal Data We Collect

We collect personal data in several ways: directly from you when you register and use the platform, automatically as you interact with the website or app, and from payment service providers when you make transactions.

Registration and account data:

• Your full name as provided at registration
• Mobile number and/or email address used to create your account
• Date of birth (to verify you are 18 or older)
• Your chosen username and account preferences
• Any identity documents submitted during verification, such as a CNIC copy

Financial and transaction data:

• Deposit and withdrawal amounts and dates
• Payment method identifiers (e.g. your JazzCash or Easypaisa account reference, masked card numbers)
• Transaction IDs and payment processor references
• Account balance history

Gaming activity data:

• Games played, wagers placed, and results
• Session timestamps and duration
• Bonus usage and wagering progress
• VIP tier and reward point history

Technical and device data:

• IP address and approximate location derived from it
• Device type, operating system version, and app version
• Browser type (for web access)
• Cookie and session identifiers
• Crash reports and performance logs from the app

Communications data:

• Messages sent to our support team and responses provided
• Feedback you submit through the platform
• Preferences regarding marketing communications

3 How We Use Your Personal Data

Your data is used to run the platform properly and provide you with a good experience. Below is a clear breakdown of what we use your data for and why:

We do not use your data for automated decision-making that produces significant legal effects on you without human review. If our systems flag an account for security reasons, a member of our team reviews the case before any action is taken.

4 How We Share Your Data

Plinko does not sell your personal data to any third party. Full stop. However, to operate the platform properly, we do share certain data with trusted partners under strict data processing agreements. Here is who we share data with and why:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners, and card processors receive the minimum transaction data necessary to complete your deposits and withdrawals in PKR. They operate under their own privacy policies and are required to handle your data securely.
• Game studios: Third-party game developers whose slot games and bingo rooms appear on the platform may receive anonymised session data to support game performance and fairness audits. They do not receive your name, contact details, or financial information.
• Identity verification services: If you are asked to verify your identity before a withdrawal, a licensed verification provider may process your submitted documents. This data is not retained by them beyond what is needed for verification.
• Cloud infrastructure providers: Our platform and data are hosted on secure cloud infrastructure. Hosting providers have access to encrypted data only and operate under strict data processing agreements.
• Analytics tools: Aggregated, anonymised data may be shared with analytics providers to help us understand platform usage patterns and improve the player experience. This data cannot be traced back to individual players.
• Legal and regulatory authorities: If required by applicable law or to respond to a valid legal request, we may disclose account or transaction data to relevant authorities. We will only do so to the extent required and will notify you where legally permitted.

5 Cookies and Tracking

The Plinko website uses cookies – small text files stored in your browser – to make the platform work properly and to improve your experience. The Plinko app uses equivalent on-device storage mechanisms for the same purposes.

Essential cookies keep you logged in during your session, remember your language and display preferences, and protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.

Performance cookies collect anonymised information about how pages are used, which helps us identify slow-loading sections, bugs, and navigation issues. This data is aggregated and not linked to your account.

Preference cookies remember choices you have made on the platform, such as your preferred deposit method or game category filter, so you do not have to set them every time you visit.

When you first visit plinko.ad, a cookie notice will appear. You can accept all cookies or manage your preferences. Withdrawing consent for non-essential cookies will not affect your ability to play games, deposit PKR, or access your account.

6 How We Keep Your Data Secure

Data security is not an afterthought at Plinko – it is built into how the platform is designed and operated. We apply the following measures to protect your personal information:

• Encryption in transit: All data exchanged between your device and the Plinko platform is encrypted using TLS. This applies to the website and the mobile app equally.
• Encryption at rest: Sensitive account and payment data stored in our databases is encrypted at rest so that even in the unlikely event of an infrastructure breach, your information is not readable.
• Access controls: Only authorised Plinko team members with a specific operational need can access personal data. All access is logged and reviewed regularly.
• Two-factor authentication: Our internal systems require multi-factor authentication for team members accessing player data or platform administration tools.
• Regular security reviews: We conduct periodic security assessments of our platform infrastructure, including penetration testing and vulnerability scanning.
• Incident response: In the event of a data breach affecting your personal information, we will notify affected players without undue delay and take immediate remedial action.

While we apply strong technical and organisational measures, no system is completely immune to risk. We strongly recommend that you use a strong, unique password for your Plinko account and enable biometric login on the mobile app if your device supports it.

7 How Long We Keep Your Data

We keep your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations and resolve any outstanding disputes. Below are the general retention periods we apply:

• Account and registration data: Retained for the life of your account plus five years after closure, to satisfy record-keeping obligations.
• Transaction and payment data: Retained for seven years from the date of each transaction, in line with standard financial record-keeping requirements.
• Game activity logs: Retained for two years from the date of each session, after which they are anonymised or deleted.
• Support communications: Retained for two years after a case is closed.
• Marketing consent records: Retained for as long as you remain a registered player, so we have a record of your preferences.
• Identity verification documents: Deleted within 90 days of verification being completed, unless a legal hold applies.

When data is no longer needed, it is securely deleted or irreversibly anonymised. We do not archive player data indefinitely.

8 Your Privacy Rights

As a Plinko player, you have specific rights regarding your personal data. These are not just theoretical – you can exercise any of them by contacting our support team through the in-app help section. Here is what you are entitled to:

To exercise any of these rights, contact support through the in-app help section and clearly describe your request. We will respond within 30 days. In some cases we may ask you to verify your identity before actioning a request, to protect your account security.

9 Marketing Communications

With your consent, we may send you promotional messages about new games, bonus offers, VIP rewards, and events such as PSL season promotions. These communications are sent via push notification through the app, SMS to your registered mobile number, or email.

You are always in control of your marketing preferences. You can update them at any time:

• In the Notifications section of your account settings in the Plinko app.
• By replying STOP to any SMS promotional message.
• By clicking the unsubscribe link in any marketing email.
• By contacting support and requesting that all marketing is stopped.

Opting out of marketing communications does not affect your ability to use the platform, receive account-related notifications, or claim bonuses that are manually applied to your account.

10 Children and Under-18s

The Plinko platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that an account has been created by someone under 18, or that a minor has been allowed to use an adult's account, we will immediately close the account and delete any associated personal data that is not required to be retained for legal purposes.

If you believe that a person under 18 may have accessed or created a Plinko account, please contact our support team immediately so we can investigate and take action.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable privacy laws, or improvements to our data practices. When we make material changes, we will notify registered players via in-app notification or by a message to the contact details on your account.

The updated policy will always be available on this page with a revised "last updated" date. We encourage you to review this page periodically. Continued use of the Plinko platform after the effective date of any update means you accept the revised policy.

12 Contact Us About Privacy

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please reach out to us. Our support team is available around the clock:

• In-app support: The fastest channel – open the Plinko app, go to Help, and start a live chat session.
• Email: [email protected] (plain text only – not a clickable link)

For questions specifically about responsible gaming tools or self-exclusion, visit the Responsible Gaming page. For general questions about your account, the FAQ page covers the most common topics.